Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at nyjewellery06@gmail.com. Once you contact us, we will provide you with detailed instructions on how to proceed with your return, including the return address and any additional requirements.

If your return is accepted, the shipping costs for returning the item will be the responsibility of the customer.

Personalised Items: Due to their custom nature, personalised items cannot be returned unless defective.

 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom orders or personalized products. If you have any questions or concerns about your item, please feel free to contact us.

 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nyjewellery.com