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How do I personalise my jewellery?
Simply enter your personalisation details (name, initials, birthstone, date, or engraving text) in the Personalisation Box on the product page before adding to cart. Each piece is handcrafted to your exact specifications.
What materials are your jewellery pieces made from?
All our jewellery is made from 925 sterling silver or 14k solid gold. We offer four finish options: 925 Sterling Silver, Gold Plated (14k gold over silver), Rose Gold Plated (14k rose gold over silver), and 14k Solid Gold for a premium, long-lasting option. All pieces are nickel-free, lead-free, and cadmium-free.
Is your jewellery hypoallergenic?
Yes. All our pieces are nickel-free, lead-free, and cadmium-free, making them safe for sensitive skin and suitable for everyday wear.
How long does production and delivery take?
Personalised items are custom made-to-order (assembled, engraved, polished, plated, and packed) so we typically take 3–4 business days for creation before we ship your piece. This timeline may vary slightly and may be longer around holidays. We will always let you know if orders are taking longer than expected. Free delivery is included on all orders.
Can I cancel or change my order?
If you need to cancel or make a change to your order, please reach out as soon as possible within 3 hours of placing the order. We will do our best to accommodate your change or cancellation. Please note that if our shipping team has already released the order, we are unable to accommodate any cancellations or changes. Our workshop team works around the clock to make and ship orders as quickly as possible, so we may not be able to cancel or update your order even within the 3-hour window if the items have already been dispatched. We also reserve the right to refuse or cancel any order placed.
How many birthstones or names can I add?
Most of our birthstone necklaces and family jewellery pieces support up to 10 birthstones or names. Name necklaces typically support 1–5 names. The exact limit is shown on each product page.
Which birthstone represents each month?
January: Garnet (Deep Red), February: Amethyst (Purple), March: Aquamarine (Light Blue), April: Diamond/Clear Crystal, May: Emerald (Green), June: Alexandrite (Light Purple), July: Ruby (Red), August: Peridot (Light Green), September: Sapphire (Blue), October: Tourmaline (Pink), November: Citrine (Yellow), December: Turquoise (Blue).
Do you offer Arabic or Farsi name jewellery?
Yes. We offer personalised Arabic calligraphy name necklaces and Farsi/Persian name necklaces in sterling silver, gold plated, rose gold plated, and 14k solid gold finishes.
Do you make pet memorial jewellery?
Yes. We offer pet memorial paw necklaces and bracelets personalised with your pet's name or initial, available in sterling silver, gold, and rose gold finishes — a meaningful way to keep your pet close.
Is this jewellery suitable as a gift?
Absolutely. Our personalised jewellery is a popular gift choice for Mother's Day, birthdays, anniversaries, Valentine's Day, Christmas, and as bridesmaid gifts. Each piece arrives gift-ready.
What is the difference between gold plated and 14k solid gold?
Gold plated means a layer of 14k gold is applied over 925 sterling silver — it's beautiful, affordable, and tarnish-resistant with proper care. 14k solid gold is made entirely from gold, making it more durable and long-lasting, and is ideal for everyday wear over many years.
Can I stack or layer your rings and necklaces?
Yes. Our engraved band rings feature a slim 2mm design specifically made for stacking. Many customers order multiple rings or necklaces — one per name, date, or birthstone — to create a layered, personalised set.
How do I care for my jewellery?
To keep your jewellery looking its best, avoid contact with water, perfume, and harsh chemicals. Store in a dry place when not wearing. Gently clean with a soft cloth. Gold plated pieces benefit from occasional re-plating to maintain their shine.
NY Jewellery Promises
Quality that Lasts
Quality Materials
Sustainably Sourced
Never Fade or Rust
Waterproof
No more tarnishing and green necks
Free Shipping
We provide free shipping for World-wide
Handmade with Love
Made for You
Careful Packaging
Ready to Gift