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How can i personalize my item?
Our Custom pieces can be personalized right on the product page. We also provide a preview of your engraving prior to purchase! Simply select your font, type in your text, and our engraving generator will automatically provide a “preview” image on the page.
Please note that our team individually designs each custom jewelry to best fit the text onto the item.
Can i cancel my order?
If you need to cancel or make a change to your order, please reach out asap within 3 hours of placing the order. We will do our best to accomodate your change/cancellation. We also reserve the right to refuse or cancel any order placed.
If our shipping team has released the order, we are unable to accomodate any cancellations/changes.
Our workshop team is working around the clock to make and ship as quickly as possible, we may not be able to cancel or update your order upon request if you submit the request even within 3 hours if the items are dispatched.
How long until my order is made and shipping out?
Personalized items are custom made-to-order (assembled, engraved, polished, plated, and packed) so we typically take 1-2 business days for creation before we ship your piece. This timeline may vary slightly and may be longer around holidays. We will always let you know if orders are taking longer than expected!
NY Jewellery Promises
Quality that Lasts
Quality Materials
Sustainably Sourced
Never Fade or Rust
Waterproof
No more tarnishing and green necks
Free Shipping
We provide free shipping for World-wide
Handmade with Love
Made for You
Careful Packaging
Ready to Gift